Hi my Bank Feeds say "Bank Feed Ready" but the Bank Account option (Linked Category) is hashed out so I can't link the bank account to start coding the bank transactions.
I had 2 Bank feed application for other accounts rejected that are still sitting their "Rejection Email Sent" I can carry on for the moment without these account but could this be why the Lined Category is hashed out
Any suggestions on how to fix this
Thank you
Hi suella1,
Welcome to the Community Forum!
Looks like you're having trouble setting up your bank feed because the "Linked Category" is grayed out. This usually means there's a more complex issue at play. One common reason is that the category you're trying to link is already connected to an old bank feed. In MYOB, each category can only be linked to one bank feed at a time. So, if a category is already linked to a different bank feed, it won't show up in the dropdown list for linking. For more info, please check out this Help article: Managing your bank accounts.
However, if this is not the case and you're unable to link categories, please partner with our live chat team for more help. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team.
Cheers,
Princess
Hi There
My bank feed has been set up. I have a notification to 'add a category' when i click to add a category it gives me a pop up 'add a category for account' there is a drop down box which says 'linked category' when i select the drop down box arrow it says 'no account found'
Can you please offer any previous knowledge of this issue. I have spent a day reading online material and three hours yesterday on chat and now an email from the bank feeds team saying to reach out to the support team for further assistance with the category allocation. Any help would be greatly appreciated. Thank you
Hey AngeliqueD,
The "no account found" message in the dropdown is because a bank category can only be linked to one bank feed. If the category is linked to a different bank feed, it won't appear in the list. You can check this link for more information. If you're still having issues with the linking category, it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen
