Bank feeds missing transactions for March 29-31, 2024. While the transactions were imported dated April 2nd in the bank feed, they are missing during reconciliation. After unreconciling until December 31 2023, the total of these transactions showed as the out of balance for the period.
Hi jiwuwij,
Thank you for your post, and welcome to the Community Forum!
I see that you've hit a bump with missing bank feed transactions from March 29–31, 2024. Not to worry, we've got a couple of tricks up our sleeve to get this sorted!
First, let's double-check if those transactions are heading to the right account. We can easily track them down by diving into the Find Transactions window and ensuring they're on the right account. If everything is correct, I'd suggest trying out a future-dated reconciliation.
By following these steps, we should be able to sniff out any sneaky missing transactions hiding in the reconcile accounts window.
Feel free to respond if you require further assistance.
Cheers,
Princess
Still not working. For example the amount missing is 200$ and I tried reconciling first as of March 28, 2024 to get the correct amount of for example 1000$ but still the amount of the missing transaction is floating or reflecting to any date so im getting 1200$. Those should be reflecting on april 2 and 3 since it was imported at that period due to the delayed statement imports encountered by MYOB.
Hi jiwuwij,
Thanks for your post. If you're anticipating a transaction to appear in your bank feed but it's missing, there are several factors to consider. Check out this helpful article for more information: Missing bank feed transactions
If you're still experiencing the issue, why not give our virtual assistant, MOCA, a try? It's designed to provide in-depth assistance with issues like this. You can engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA isn't able to help, don't worry; our live chat team is available to continue where MOCA left off.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
