Forum Discussion

NTHeli's avatar
2 years ago

Cannot match Bank Feed to Wages

Hello

Whilst I was away someone else has covered payroll and I am trying to reconcile what has happened.  In December - let call him Jack, had a pay that was processed correctly in MYOB.  But he was physically underpaid.  In January Jack and Jim had the same scenario.  The underpayments were then paid a week later in January.  Therefore everything is now correct by the end of Jan - in regards to payments to employees and STP and Super.

 

At this point I am trying to reconcile December.  The bank feed will not match the bulk transaction of payroll as the one payroll of Jack does not match what was actually paid.  As it is all correct in the long run I do not want to start deleting or reversing pays.  In this case I cannot anyway as the Super component was paid.  I can reconcile manually be creating the underpayment as a Receive Money in Suspense and reverse it out in January once everything is correct.  But I am still stuck with the bank feed not being able to be cleared.  

 

What would be the best way to deal with this?  Can I just do it manually in reconciliation section and get the bank feed deleted?  Please advise.  Thank you

6 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, NTHeli

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    If the actual payment to the employee was underpaid, you will need to reverse and then reprocess the pay run. Once done, make sure only to process what was paid. With this, the system will allow you to match the processed pay run to the bank feed transaction. For more information on how to reverse a pay, kindly check out the Help Article: Fixing a pay.

     

    Please let us know if you require further assistance with this.

     

    Best regards,

    Doreen

  • NTHeli's avatar
    NTHeli
    2 years ago

    Unfortunately I cannot reverse it - as the super component has been paid already.  

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, NTHeli

     

    Thanks for updating us.

     

    Did you receive any error messages when you tried to reverse the pay run? Is the reverse button greyed out? You should still be able to reverse a pay run even if the super is already paid. Once the pay run has been reversed, you can reprocess it based on the amount shown on the bank transaction.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, NTHeli

     

    We hope you're doing great today. We would like to follow up on your concern regarding reversing the pay run. Are you still having issues reversing the pay run? Were you able to match the payroll transaction to the bank feed transaction? Please don't hesitate to contact us if this requires further assistance.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, NTHeli

     

    We hope everything is great. We will now be closing this case as we were not able to receive any updates. Please feel free to create a post again if you encounter any issues. We are here to assist you.

     

    Best regards,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.