Forum Discussion

LCrowhurst's avatar
LCrowhurst
Trusted Cover User
2 years ago

Duplicate lines when recording

i had this issue a few months ago (where its getting split into two lines and it wont let me save until I fix the isssue (see account field) . once saved it then seems to be all on one line...can this be fixed soon? 

  • SamaraM's avatar
    SamaraM
    Former Staff

    Hi LCrowhurst 

     

    Sorry to see that no one has replied to you yet. This error usually occurs if the system is having trouble reading the text on a document.

     

    Can you reply with an example of the document that you were using on those screenshots so I can reproduce the error on my end?

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.