Electronic Payments not matching with bank feed

Question

Hi,I have noticed in the last week that electronic payments we create either through:(1) payroll(2) supplier payments; or(3) customers paying through the MYOB payment portalcan't be matched on the bank reconciliation.&nbsp;&nbsp;Previously, when these were created, the bank rec would identify the transactions and suggest a match (we don't have automatic matching turned on). Now they just sit in the bank feed (unreconciled) and we can match them with anything.&nbsp;When I look in the electronic clearing account, it appears to already have been processed.&nbsp;&nbsp;Help?Andrew

acj · Answer

Here is an example from this morning - these payments came through MYOB's payment system. Previously, they would get automatically matched (with the surcharge allocated to the nominated revenue line item) however now they sit on the bank statement, unreconciled. We can't reconcile them because it includes the surcharge fee (so doesn't match the invoice).

acj · Answer

Hi there - this continues to happen. Further payments that can't be reconciled, and the electronic payment for wages not being recognised by the system as a payment it created.

I have not been contacted regarding this issue and it continues to be a problem.

tracey_h · Answer

Hi&nbsp;acj&nbsp;
&nbsp;
The Help Article, Customer surcharging for online invoice payments, has instructions for handling those payments.
&nbsp;
For the supplier and employee electronic payments can you check the following:

go to Banking&gt;&gt;Prepare electronic payments and make sure those payment transactions do not appear in this window. If they do, process the electronic payment.
go to Banking&gt;&gt;Find transactions&gt;&gt;locate an electronic payment transaction, reference no should start with EP, open the transaction and check the Account field is the correct bank account

If you continue to have problems please provide screenshots of the following:

an electronic payment transaction
the Bank transactions window&gt;&gt;click on the expand arrow&gt;&gt;Match transaction&gt;&gt;All transactions

acj · Answer

Hi Tracey,I'm aware of how the Customer surcharging works for online invoice payments. The issue is that previously the transaction would not show as "unallocated" on the bank feed once the payment was received. There is no invoice available to match it against - it is like it has been processed but come off the list to be matched. So I still don't have a solution for this.&nbsp;&nbsp;On supplier and electronic payments, there are no payments sitting in the "Prepare electronic payments" area. I have also checked the bank account being used for the electronic payment and it is correct.&nbsp;Am I able to send you the screen shots via direct message? It contains sensitive employee and customer information.&nbsp;ThanksAndrew&nbsp;&nbsp;

tracey_h · Answer

Hi&nbsp;acj&nbsp;
&nbsp;
You can send me those screenshots by private message, however, before you do that can you go to Reconcile accounts and check if those transactions have been ticked. If they have, untick them and they will appear to be matched in Bank transactions.

Forum Discussion

Electronic Payments not matching with bank feed

Looking for something else?

Related content

Electronic payments

Cannot Match Electronic Payment in Bank

Electronic customer invoice payments not matching correctly

Duplicate Electronic Payment amounts

Electronic payments dupilcated

missing electronic payment

Electronic payment - double up

Electronic Payment Linked Account Error