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mel12's avatar
mel12
Contributing User
2 years ago

Missing transactions in bank reconciliation

Hi,

There a few transactions that are missing from bank reconciliation? they are present in bank transactions and were allocated correctly. They are all payroll transactions, i know i did make some errors with those payrolls but did reversals and then the correct pays. I'm not sure what has happened? i may have done something wrong but i can't seem to figure it out. Help please

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi mel12 

     

    Thanks for your post. 

     

    If the transaction is missing for the Bank Reconciliation page the most common reason is the date range. Can you please follow this steps:

    • Go to Banking>> Reconcile Accounts
    • Enter a fake date after the latest statement date. 01/09/2023. Ignore the message about the transaction being future dated
    • Enter the Calculated Statement Balance into the Closings Statement Balance field, so that the Out of Balance is $0.00
    • Press the Reconcile button. This should then allow you undo the "fake" reconciliation and any other future dated transaction and the transaction show up for you to reconcile again. 

    Let me know how you go. I'm happy to assist you further

     

    cheers, 

    Cel 

     

     

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi mel12 

     

    I just simply want to know how you go about the issue? If you still needing help with your bank reconciliation or if you need further assistance in the future, please feel free to post again and one of us will be here to help you investigate on it. 

     

    Best Regards, 

    Cel

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