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Josckia's avatar
Josckia
Experienced Cover User
4 years ago
Solved

Receive an Error Message when I Try and Save a Matched Bank Transaction

I match mutlitple transactions to a creditor payment in Bank Transactions and when I try and save the match, I get the following error message:

A problem occurred with one of the transaction lines that has a decimal amount. Please delete the line, add a new line, and try again.

There is no unallocated amount for the matched transaction.

I am unable to save the match.  Please advise.

  • Josckia's avatar
    Josckia
    4 years ago

    weightlifterand Yanike_S 

     

    The refreshing and resaving of the transactions did not work, I had to go in and record a supplier payment in order to able to amtch the amount.

     

    Thankyou both for your assistance.

6 Replies

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  • weightlifter's avatar
    weightlifter
    4 years ago

    Thankyou "Could you try to Record payment to supplier (under Purchases). This should create one payment that you can then match."

     

    that worked perfectly

  • Josckia's avatar
    Josckia
    Experienced Cover User
    4 years ago

    weightlifterand Yanike_S 

     

    The refreshing and resaving of the transactions did not work, I had to go in and record a supplier payment in order to able to amtch the amount.

     

    Thankyou both for your assistance.

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    4 years ago

    Hi Josckia 

     

    Thanks for your post. Could you add a screenshot of the transactions you are trying to match and one of the error message you are seeing?

     

    Once I have these I will be able to investigate this further.

  • Josckia's avatar
    Josckia
    Experienced Cover User
    4 years ago

    Please see attached screenshot.  One is off the matched payment against the individial invoices, the other is of the error meessage that appears when the matched transactions are trying to be saved.

  • weightlifter's avatar
    weightlifter
    4 years ago

    I have the same problem when applying a large payment to multiple invoices its happened three times this week

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    4 years ago

    Hi Josckia and weightlifter 

     

    It seems like the rounding of the software throws an imbalance in the background. Could you try to Record payment to supplier (under Purchases). This should create one payment that you can then match. Alternatively you have to go into each of these transactions, edit the transaction, refresh it and save it again and come back to this window to see if you can match the invoices that way. 

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