Hi.
My client has a credit /loan from a customer, which he is required to pay back. He was paying it through invoices paid to him, where I could apply the payment. But he paid a payment manually through a bank transaction, and I can't work out how to match to two. Any ideas please?
Hi croziercrew,
Thank you for the post and welcome to the Community Forum! I appreciate you reaching out to us and I'm sorry to hear that you've had this experience. I'll be glad to assist you with this. In order to match the transactions, you need to create a transaction by going to Banking>>Receive Money and then try to reverse the invoice so you can match them. Let me know how it goes.
Please let me know if you need further help.
Kind regards,
Sai
Thank you for trying to help me. I donb't think I have been very clear.
He was paid an 'advance' on his invoice, which has been applied as a credit. He pays this back weekly through invoices due to him (obviously less his weekly 'repayments'.).
My problem.... he paid a few weekly payments manually - as in, not through an invoice, just a bank transaction. Now I am trying to reconcile the transaction, but I can't figure out how to get it apply to the 'advance', AKA the credit.
Is this clear at all? I'm really bamboozled.
Thank you.
Jo
Hi croziercrew,
Thank you for your patience. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.
Please let me know if you need further help.
Kind regards,
Sai
I do... I'm not sure what you mean by reversing the invoice... I don't think I explained myself very well. Every invoice that he is paid by the client, there is a portion allocated to the 'overpayment', or maybe you'd call it the customer return. But I can't seem to allocate the payment to the customer return. Is there anyway that I can do that?
