Forum Discussion

Experienced User

6 months ago

Solved

How to delete inactive subscription out of my profile?

As the title says, how to delete inactive subscriptions? I have one active and one inactive. The inactive one was the first, trial subscription which is never been used after I started with paid subscription. The both subscriptions have the same account name and when I'm setting up feed from my Bunnings Powerpass account I don't know which one to select because they have the same name, and it doesn't show which one is active.

subscription

Isaiah_C
6 months ago
Hi dextel,

Thanks for reaching out regarding the inactive subscriptions in your profile. You need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount, as they can assist you in identifying the active subscription and removing your access to the inactive one so it no longer appears.

Regards,

Sai

4 Replies

Isaiah_C
MYOB Moderator
6 months ago
Hi dextel,

Thanks for reaching out regarding the inactive subscriptions in your profile. You need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount, as they can assist you in identifying the active subscription and removing your access to the inactive one so it no longer appears.

Regards,

Sai
dextel
Experienced User
6 months ago
Thank you for your reply.

I've opened support request as per your recommendation but it looks like support team is on an extended holiday.

Regards,

dextel
Earl_HD
MYOB Moderator
6 months ago
Hi dextel,

Our support team is currently working on the cases that were assigned to them first. Once your case is assigned to a representative, they will email you directly. We appreciate your patience and understanding.

Regards,
Earl
dextel
Experienced User
6 months ago
Actually I got a phone call today from support team, and an email later on.

Thank you for your support request #0-------. We understand that this issue is still unresolved under the parent case. We have escalated your concerns to the relevant team that specializes in this matter. A member from our specialized team will update you regarding the parent case.
We've closed your support request #0--------.

Hopefully on this day next year problem is going to resolve itself, or maybe I become a millionaire and won't need Myob anymore.