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Reception_EC's avatar
Reception_EC
2 years ago

New User unable to log in

Good Morning,

 

My partner has set me up on his MYOB with my private email address so I can do his bookkeeping and it's not letting me log in. I've been invited, I've accepted and set up a password, but then when i try to log in it comes up with "The email address and/or password used for authentication are invalid". I'm not getting any emails to do the authentication so I don't know where to go from here. I don't remember how I set it all up when I started at the current job with this MYOB account. 

 

Thanks,

Helen

2 Replies

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi @hlvargas459,

     

    Thank you for your post. Please allow me to extend you a warm welcome to the Community forum. I hope you find plenty of information in this forum.

     

    We appreciate you expressing your concern to us. We are sorry to hear about the difficulty accessing MYOB Business/Essentials after being invited. There might be an issue with the activation process. To better assist you with this, I will be reaching out to you via private message to gather additional information to assist you with your concern. Kindly check your inbox. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind Regards, 

    Cel

     

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