Forum Discussion

Experienced Cover User

6 years ago

New Company file user unable to log in - icon beside User ID

I have set us a new Company file user. She is able to get into all the company files ecept one. When she enters her user name (which matches the name in Manage User Access), a message says "the ID or password you entered is incorrect". In Manage User Acess, there is a symbol which looks like a person with a speach bubble, appearing next to her name, which I have not seen for anyone else, so not sure what this means. She has tried selecting and unselecting the option to sign on with a my.MYOB account.

Komal_S
6 years ago
Hi VictoriaB ,

This icon means that you have invited the user as an "advisor" instead of a "user".

Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again.

Please reach out if you need further assistance.

Melisa_D
Former Staff
6 years ago
Hi VictoriaB,

Thank you for your post, so I can investigate can you please attach a screenshot of her User access window with the symbol ?

Note; please hide any sensitive information.
- VictoriaB
  Experienced Cover User
  6 years ago
  Hi Melissa, please see icon below:
  
  Please see icon:
  - Komal_S
    MYOB Staff
    6 years ago
    Hi VictoriaB ,
    
    This icon means that you have invited the user as an "advisor" instead of a "user".
    
    Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again.
    
    Please reach out if you need further assistance.