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VictoriaB's avatar
VictoriaB
Experienced Cover User
5 years ago
Solved

New Company file user unable to log in - icon beside User ID

I have set us a new Company file user. She is able to get into all the company files ecept one. When she enters her user name (which matches the name in Manage User Access), a message says "the ID or password you entered is incorrect". In Manage User Acess, there is a symbol which looks like a person with a speach bubble, appearing next to her name, which I have not seen for anyone else, so not sure what this means. She has tried selecting and unselecting the option to sign on with a my.MYOB account.

  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi VictoriaB ,

     

    This icon means that you have invited the user as an "advisor" instead of a "user". 

     

    Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again. 

     

    Please reach out if you need further assistance. 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    5 years ago

    Hi VictoriaB, 

     

    Thank you for your post, so I can investigate can you please attach a screenshot of her User access window with the symbol ?

     

    Note; please hide any sensitive information. 

    • VictoriaB's avatar
      VictoriaB
      Experienced Cover User
      5 years ago

      Hi Melissa, please see icon below:

       

      Please see icon:

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        5 years ago

        Hi VictoriaB ,

         

        This icon means that you have invited the user as an "advisor" instead of a "user". 

         

        Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again. 

         

        Please reach out if you need further assistance.