VictoriaB
5 years agoExperienced Cover User
New Company file user unable to log in - icon beside User ID
I have set us a new Company file user. She is able to get into all the company files ecept one. When she enters her user name (which matches the name in Manage User Access), a message says "the ID or...
- 5 years ago
Hi VictoriaB ,
This icon means that you have invited the user as an "advisor" instead of a "user".
Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again.
Please reach out if you need further assistance.