Forum Discussion

VictoriaB's avatar
VictoriaB
Experienced Cover User
6 years ago

New Company file user unable to log in - icon beside User ID

I have set us a new Company file user. She is able to get into all the company files ecept one. When she enters her user name (which matches the name in Manage User Access), a message says "the ID or...
  • Komal_S's avatar
    Komal_S
    6 years ago

    Hi VictoriaB ,

     

    This icon means that you have invited the user as an "advisor" instead of a "user". 

     

    Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again. 

     

    Please reach out if you need further assistance. 

Melisa_D's avatar
Melisa_D
Former Staff

Hi VictoriaB, 

 

Thank you for your post, so I can investigate can you please attach a screenshot of her User access window with the symbol ?

 

Note; please hide any sensitive information. 

VictoriaB's avatar
VictoriaB
Experienced Cover User
6 years ago

Hi Melissa, please see icon below:

 

Please see icon:

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    6 years ago

    Hi VictoriaB ,

     

    This icon means that you have invited the user as an "advisor" instead of a "user". 

     

    Steven_M has explained this in depth on Having Trouble adding a new user post. Please refer to this link and you would be able to invite the user correctly again. 

     

    Please reach out if you need further assistance. 

    • VictoriaB's avatar
      VictoriaB
      Experienced Cover User
      6 years ago

      Thanks Komal,

       

      Did not intend to do that. I have now deleted that profile and sarted again - all good.

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        6 years ago

        Hi VictoriaB 

         

        Thanks for letting me know. Would you please mind marking by response as solution by clicking on "Accept as solution" so that the other users with similar question can find this post easily. 

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