Hi,
my access level to MYOB for my business is to access the 'contacts' and manage those for new works.
since the software update, everytime I'm trying to access, it's throwing out an error message, see below.
and when i do get to log in, there is no access to contacts, see below for image of what comes up in the left hand toolbar. whereas previously i had access to 'contacts' option.
any assistance as to when this access issue will be fixed would be great.
Hi TruOrbe1234,
Thank you for your post, and welcome to the community forum!
I appreciate you telling us about that issue with accessing the contacts tab. We always want to give you a great experience with support and with using MYOB. I understand that it happened after the software update.
To resolve this, please try to use a different browser or a private window, and kindly clear the cache in your web browser.
Feel free to write a post if you still need further assistance.
Cheers,
Jem
Hi Jem,
I tried on a different browser and cleared chache, it still doesn't work, I can see less now than before, see below. Thanks
Can Myob customer support please help! Thanks
Hi Jemar,
I've tried different browzers, Microsoft Edge and Firefox , neither works! Still get the same messages, please advise if there is anything else I can do to resolve this problem ASAP! Thanks
Hi TruOrbe1234,
Thank you and I apologize for the inconvenience if you are still experiencing the same issue even after the troubleshooting. May I know if you have already tried to login in a different device? If yes, this might need an in depth troubleshooting. You may ask MOCA, our virtual assistant click the chat bubble at the bottom of any help page and ask a question. If MOCA can't help, you'll be guided to our other support options, including live chat.
Feel free to write a post if you need further assistance.
Cheers,
Jem
Hi Jem, thanks for getting back, not sure how a virtual assistant is going to help, the thing is, is that it was working, I had access to the contacts and then MYOB did an update and now it is not working. I was on the phone yesterday with a technical support team member and tried everything they asked me to do, also said they will call me back as 12pm today and didn't. Please inform how MYOB is going to fix this! and WHEN! thanks
Hi TruOrbe1234,
Apologies for the inconvenience. Kindly check your private message and respond to my message for further investigation. Please send the details of your account privately for the security purposes of your account using the template below:
Serial number :
Email address :
First and last name :
Business name:
Cheers,
Jem
