Forum Discussion

Jabin_b's avatar
Jabin_b
5 months ago

CANT LOGIN TO MYOB TEAM

Cant login to MYOB Team on my phone it keeps coming up with "A problem has occurred attempting to load MYOB Team. Please try again later." 

Ive changed my password, I am able to login in on my computer but theres no MYOB Team on PC? I cant fill my timesheets in anywhere? Please help!!

 

I found myob team on the PC but again it doesn't work

 

"You do not have access to businesses within the MYOB Team admin portal."

"Access is restricted to company file users only - if you require access, please discuss with your employer being added as a user on the company file."

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 months ago

    Hi Jabin_b

     

    I see you're having trouble accessing your MYOB TEAM app. That error usually happens if you're using the employee login assigned to an approving manager. Double-check that’s not the case. Also, make sure your login details are correct without any extra characters, as that can cause the same error. For additional information regarding this you can read through the article, Setting up MYOB Team after upgrading.

     

    Let us know if you need any more help!

     

    Thanks,
    Genreve