Forum Discussion

dandrewhill's avatar
4 months ago

Employee Self-Onboarding Information data has failed

Hi, 

 

A new employee has filled out their information request and is now completed.

 

When trying to view the information it shows an error and when I try to sync the information, I receive this error message.

 

"Employee self-onboarding information data has failed to sync from Flare. Try again in a few minutes"

 

 

  • Hi dandrewhill,

     

    Thank you for your post, and welcome to the community forum!

     

    I appreciate you telling us about that issue with employee self-onboarding. We always want to give you a great experience with support and with using MYOB. To resolve this, please try to use a different browser or a private window, and kindly clear the cache in your web browser. 

     

    Feel free to write a post if you still need further assistance.

     

    Cheers,

    Jem

    • Hi Jem,

       

      I have used several browsers and also cleared the cache on all of them, problem still persisting.

       

      Cheers,

       

      Dan