Forum Discussion

YashC's avatar
YashC
5 months ago

Employee Self-Onboarding not saving Bank Details and TFN number

Hi Guys,

I have noticed since last few weeks, new employees who onboard through the Flare link, do not have their bank details and TFN number come across to myob accountright!!

 

At first I thought, it would be the employees but as it happened 6-7 times, I created dummy employee to cross check and its the Myob/Flare issue as skips the bank details and TFN number from coming into Accountright! Also when I print the PDF onboarding page, I can see TFN printed on it but does not come across to Myob!

 

Has anyone else noticed this? We are on Myob AccountRight Premier version 2024.6.1.9

 

  • NitinK's avatar
    NitinK
    5 months ago

    We are having the same issue of Self-Onboarding Not Saving Bank Details and TFN Number in MYOB Employee Card File.

  • trioplumb's avatar
    trioplumb
    Experienced Cover User
    5 months ago

    Yes also also having the same issue of Self-Onboarding Not Saving Bank Details and TFN Number in MYOB Employee Card File.

    • trioplumb's avatar
      trioplumb
      Experienced Cover User
      4 months ago

      My issue seems to have rectified itself, new employee details all came through correctly today

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    5 months ago

    Hi YashC and NitinK,

     

    Welcome to the Community Forum! NitinK.

     

    I see that you’re both having the same problem with employee self-onboarding. We haven’t heard of any issues with it lately, but here’s a quick fix: make sure there’s no TFN listed in the employee card file before you submit the onboarding. You’ll also need to manually add the missing bank details and TFN for new employees. If you’ve just invited a new employee and their details aren’t showing up, then this is indicating a potential issue with the integration between Flare and MYOB.

     

    So we can dig deeper, please partner with our live chat support for more detailed assistance. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team for further help. Also, you can raise a support ticket via My Account.

     

    Cheers,

    Princess

     

     

    • YashC's avatar
      YashC
      5 months ago

      Hi Princess, 

      I would suggest to focus on Flare / Myob integration. I have observed things breaking with self onboarding usually after the new myob updates.

  • Kerrin28's avatar
    Kerrin28
    Experienced Cover User
    4 months ago

    I am having the same issue and I have escalated with MYOB today 27/8/24. 

    I also raised the issue about three weeks ago and got no response from MYOB.

     

    MYOB, can you let us know please?

  • Kerrin987's avatar
    Kerrin987
    9 days ago

    I have had this issue with two new employees (different entities and datafiles) this week

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      9 days ago

      Hi Kerrin987,

      This issue may require further assistance on the backend. Please make sure to reach out to our support team directly. You can contact them via Live Chat through our virtual assistant at MYOB Support or by submitting a support case via MYOB My Account.

      Regards,
      Earl

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