Error when finalising payroll. Request ID: b45398b6-1fcb-4fad-a3cd-5eb546630170.

Hi, Ekant

Thanks for your post, and welcome to the MYOB Community Forum.

The error message you received generally happens when you are not yet added as a declarer for STP. We would recommend adding yourself as a declarer. You may check the Help Article: Add a declarer for Single Touch Payroll reporting for further information on how to add one. Lastly, you may check the user access. This is to ensure that payroll access is ticked. To check, kindly click the business name > Select Users > Click your name > Under Access, check if Payroll is ticked. 

Please let us know if you require any further assistance with this.

Best regards,

Doreen

Hi Darren,

Thank you for replying.

I have tried below solution but it is still giving me the same error. Declarer and SBR reporting were all updated but still wont work. It doesnt allow me to progress further therefore i cant record the pays or send payslips to staff.

Regards,

Ekant.

HI

Iam having same isue today

I spent hours following the support person on the Chat.

i was advised to

1) go to each employee , open their leave tab and click on save.... i repeate ths exercise for 46 employees and each time i contunue to get same error

2) i was told to clear my cache / browsing history.....i did that many times and re run the payroll. Same issue keeps coming

3) I was told to log out and log in and re run the payroll....when it comes to Record and report....same issue....did that more then 7 times

4) the 2nd Chat support person who tried to help for 30 minutes, inthe end asked me to close all browsers. i told him that i can close except where i am, chatting as i will loose him. He insisted and i lost him....re ran payroll....same issue

This is very frustrating as Payroll on time is critical in our industry

I have been tryingto get help but its still not working

Same error even i restart the computer.

I NEED HELP HERE AS WELL PLEASE URGENTLY

Hi, Haroon_Ali

Thanks for your post, and welcome to the MYOB Community Forum.

We were able to send you a private message requesting additional details to further assist you with your concern. We are looking forward to your response.

Best regards,

Doreen

Hi, Ekant

We sent you a private message here in the Community Forum to get more details to further assist you. Kindly check your inbox.

Best regards,

Doreen

hi Doreen

I have not recieved any private message

Payrolll is really delayed and not helping the company with good impression

Please help

I get this error when I am trying to send a private message 

You have reached the limit for number of private messages that you can send for now. Please try again later.

Hi, Haroon_Ali

Thanks for your response.

When you're on your Community Forum profile, kindly click your display picture, and then an envelope will show up. Please click on it. From there, you will see the private messages that were sent to you.

Please let us know how it goes.

Best regards,

Doreen

Hi, Haroon_Ali

Please try to process pay runs by batch of at least 5-10 employees to see if the error message will show up. Please let us know if you require any further assistance with this.

Best regards,

Doreen