Forum Discussion

JayneP's avatar
2 years ago

Leave entitlements not calculating properly

Has anyone had an issue where Annual Leave an Personal leave are not calculating properly?

In my system, leave has been calculating at the hours worked, not the leave entitlements

ie) For Personal leave, rather than adding 1.44hrs a week, MYOB adds 37.5hrs.

This issue started in week commencing 28/04/2024 and is ongoing.


I have downloaded leave balances and manually adjusted the balances. What a nightmare! Had to audit right back to beginning of business in 2017.

 

Manually adjusting fixed the annual leave issue but not personal leave.

 

Any help or insights are greatly appreciated. 

An example of extract of the amended table. Under the hours taken column, I have had to manually delete hours worked from this column

 

 

1 Reply

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    12 months ago

    Hi JayneP

     

    I appreciate the detailed screenshot. I can see that you're experiencing an issue with the calculation of annual and personal leave in your MYOB system. This could be due to the leave accruing incorrectly or not linking a wage to the entitlement correctly. A workaround suggested is to make the adjustments in the pay run, as it has an audit trail. For the personal leave issue, you might want to check if the calculation basis is set correctly. It should be set as a percentage of wages or hours per pay period, depending on your company's policy. See this helpful article about setting up leave for more information. If neither of these scenarios apply, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. If MOCA can't help, you'll be automatically directed to our live chat team. They will be able to investigate it more deeply to see what is causing the issue. Let me know if you have other queries!

     

     

    Kind regards,

    Shella