Forum Discussion

Trusted Cover User

2 years ago

Solved

Payment Summary missing in ATO for 2022-2023 fin. yr.

An employee who has resigned and been terminated and finalised through MYOB (including notification of the ATO) claims they are not seeing their Tax Statement/Payment Summary through their MyGov/ATO account. Could you please advise whether there's a recognised problem with MYOB pay data not being reported properly to the ATO, alternatively what are we possibly doing incorrectly that would cause the missing Tax Statement/Payment Summary problem?

Doreen_P
2 years ago
Hi, thill

Thanks for your post.

Since you were able to finalise already, we highly recommend to double check if the Final indicator under the EOFY Finalisation tab is already ticked. If yes, kindly undo the finalisation, check the figures of the terminated employee if correct and then redo the finalisation. Once done, kindly wait for 72 hours to check if the Tax Statement is available already through their MyGov account or it may take longer than usual due to the EOFY season.

Please let us know if you require any further assistance with this.

Best regards,

Doreen

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Doreen_P
MYOB Moderator
2 years ago
Hi, thill

Thanks for your post.

Since you were able to finalise already, we highly recommend to double check if the Final indicator under the EOFY Finalisation tab is already ticked. If yes, kindly undo the finalisation, check the figures of the terminated employee if correct and then redo the finalisation. Once done, kindly wait for 72 hours to check if the Tax Statement is available already through their MyGov account or it may take longer than usual due to the EOFY season.

Please let us know if you require any further assistance with this.

Best regards,

Doreen
Doreen_P
MYOB Moderator
2 years ago
Hi, thill

If you still need assistance with your concern, kindly let us know. Please get in touch with us, we are pleased to help.

Best regards,

Doreen
NBAccounts
2 years ago
What happens if the figures are not correct?
Thill
Trusted Cover User
2 years ago
If the figures were not correct, I would imagine the Finalisation would not be accepted. But since re-doing Finalistion has fixed the problem, the figures are presumed to have been correct.
Earl_HD
MYOB Moderator
2 years ago
HI NBAccounts,

Thank you so much for your post and welcome to the Community Forum!

My apologies for the delayed response. If the figures in your finalization report to the(ATO)are not correct, it can lead to issues with the ATO, and your finalization may not be accepted.

Please do let us know if you have further queries and one of us will be happy to assist you.
Regards,
Earl