Payment summaries not including all allowances
I have been notified by the clients accountant that the total of the PAYMENT SUMMARIES VERTIFICATION REPORT for 2019 - does not match the PAYROLL ACTIVITY SUMMARY. I've searched and found that two of the many allowances has not been included - I did not set these up. They appear to be set up the same in the Payroll Category. Any ideas what would cause this to happen? and whilst it's too late to fix 2019, is there a way to check these for 2020, before I actually run the Payroll Verification report? Thank you.
Hi NZMIke
The on-hand data is kept in 2 separate places, when viewing the Item profile it reads from one location, when generating an invoice it reads from another location. It seems that the second location has the wrong data. This should not happen, caused by bug or coding error - MYOB would need to fix. They might have a script. I will tag a moderator or 2, one should be in touch. Princess_R Earl_HD
Incidentally the reason is to do with Locations. When viewing Item Profile, you need to overall count. When generating an invoice (if you use multiple Locations) you need the count at a specific Location. While you don't use Locations, this is how the software works.
Regards
Gavin