Hello,
I have imported the bank feed and the payroll transcations are showing to be allocated however when I drop down the arrow to match the transactions there are no transactions to match. This is only happening for one employee. Any idea how to fix this?
Hi AlysiaFerg
Thanks for your post. Go to Payroll>>Employees>>click on that employee and then Payment details tab. If the Payment method is Electronic, the pay transaction will have been posted to the electronic clearing account.
You'll need to follow the instructions in this Help Article, Why are employee pays missing in bank reconciliation, to process the electronic payment. You can then match the electronic payment transaction with the bank feed transaction. You don't need to upload the bank file to your bank as payment has already been made.
If the employee's payment method is not Electronic, open a pay transaction and check the bank account selected in the Account field is the correct bank account.
Please let me know if you need further help.
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