Payruns page show unpaid Super for several months but is all paid on time, No unpaid Super

Princess_R​ this post originated 28 days ago and there still has been no response from MYOB to resolve this issue. It is obviously happening to a few other people as evidenced by the number of posts. When can we expect a solution.

Simon-C​ I  think everyone on this thread knows the difference so don't insult us by telling us to check something all of us have already checked before. 

Update on this: Thanks to those that provided feedback, we've corrected an anomaly with the status indicator. Where a pay run had $0 super owing (nothing to pay), the status was correctly, but unhelpfully, showing as Unpaid. That's now fixed.

To be clear, that's separate from cases where super was genuinely paid, just outside MYOB (direct to an SMSF, or via a different clearing house). Unpaid in that case reflects that MYOB has no record of the payment, not that it wasn't made. 

If you're still seeing Unpaid on a pay run where every employee was paid through MYOB's Pay Super, let us know via a private message - the pay run date and employee details and we'll look into it.

Hi Heidi789​ 

Thanks for the background and for having your SBSCH payment records on hand.

To explain how this works: AccountRight's Superannuation Payments report only reflects super paid through MYOB's own Pay Super feature. It has no visibility of payments made through external channels — the SBSCH, a third-party clearing house, or directly to a fund — so any liability paid that way will continue to show as Unpaid in MYOB until it's reconciled in your file. This isn't a defect; it's a function of the payment happening outside MYOB entirely, the same way MYOB wouldn't know if you'd paid an invoice by handing someone cash.

Here's what to do to clear the September quarter correctly:

1. Reconcile your super liability account in MYOB to confirm which periods were paid via SBSCH and which, if any, are genuinely outstanding.
2. Record that payment against the liability manually, rather than through Pay Super. Running it through Pay Super risks submitting a batch that includes a period already paid elsewhere, which can result in a double payment to the fund.
3. We'd recommend switching to MYOB Pay Super so you have automatic visibility of your payments going forward. If and when you make that move, confirm your cut-off date with whichever method you're currently using, so there's no overlap between what's already been paid and what MYOB picks up from that point.

If you work through the reconciliation and it's still not lining up, speak with an advisor who can look at your file directly rather than troubleshooting further here.

https://www.myob.com/au/support/myob-business/payroll/paying-payroll-liabilities?productview=Browser

Hi

I also have the same problem.  Out of all April super payments I still have one marked as 'unpaid' (even though it is paid), and all other reports say it is completed.

Regards,

Aimee

I have also checked every fund if its ticked the Pay directly from AccountsRight, was all ok.

So not here the problem 

Hi Earl,

Thank you for your swift reply and assistance with this issue.

Regards

Piin-Nan

LucyMik​ if you have unpaid super that relates to prior periods before the Pay Super came to light for us all, then you will need to clear these amounts out via a GJ

I have paid all super through MYOB , nothing unpaid at the super payments all are clear paid. the Pay runs looks unpaid some from Nov25 for 2 of my clients.

What you mean to clear this amounts via GJ? I dont get it

Princess we also have similarly affected Super payments. Can you please mark our file as affected also?

Thank you.