Payruns page show unpaid Super for several months but is all paid on time, No unpaid Super

Hi Princess_R​ 

We are also having the same issue the Pay Run are not syncing with the Super Payments page. I have started pay day super already and all showing up unpaid under Pay Run.

Regards

Rebecca

Good morning, Happy Kings Birthday, I have the same problems as all of the above. Some unpaid, although all super payments have been paid..

Thank you

Greg

I’m seeing a few people mention the same thing, so I don’t think it’s anything you’ve done wrong. So if Super Payments shows Completed, that’s probably the place I’d trust more for now. Not sure it will cause any month-end or EOFY issue, but hey, I’d still keep screenshots or export the Super Payments report just in case.

My file is the same. Under pay runs it shows 90% of the Super as unpaid although it is clearly paid. I pay weekly at the same time I do payroll.

I have this problem also . I emailed myob 2 weeks ago and have not heard a thing back . Very annoying 

Hi everyone, 

Thanks for sharing this, it certainly is something the dev team has been looking into. If your Super Payments page shows the payments as Completed, but the Pay runs page is still showing those amounts as unpaid, it would be best to lodge a support case through My Account so the team can investigate this further.

If you do, please include your serial number. A screenshot of the Pay runs page showing the unpaid super would also be quite helpful.

That will help the team review the issue more closely in a secure setting, and get you to receive updates regarding your cases. 

Rergards,
Genreve

I have , about 2 and a half weeks back and as usual , no response from myob 

Hi,

I have the same issue with one my super payments.

Regards,

AMZ

Hi Princess_R 

I haven't received anything yet the end of FY is a week away and im worried that this will create a problem for the closing Please reply i have the same issue with 2 of my clients

Hi - we also have 6 super payments randomly showing as unpaid that have definitely gone through dating back to April this year, totally agree this is very confusing.  I have been paying our super weekly so everything is balanced for EOFY as far as I am aware, just doesn't look like it on this page ??

Regards

Helen