Payslips - employee name
We have three employees - every time a pay run is run I have to go into the individual employee details to ensure the correct name is shown on the payslip for the wages and for superannuation. I have to change the name for each employee every time a pay run is done.
Hi trish2,
It sounds like there might be an issue with how the employee details are set up in your system. To ensure the correct names appear automatically on payslips and superannuation, I recommend reviewing employee records.
Go to the employee details and check the Personal Details section to confirm the employee's full name is entered correctly by going to Payroll > Pay items. Ensure the correct names are also set in the 'Name for pay slip' under the Payment Details and Superannuation sections. Once details are updated, save the information to make it permanent for future pay runs.
Regards,
Sai
Reply to Isaiah - MYOB Moderator
Your solution does not work.
What I do:
Click on Employee
Click on Payroll Details
Click on Salary and Wages
Click on Base Salary (under Allocated Wage pay items) then I put the correct employee name under
Name for Payslip
Note: Further down under 'Employees using this pay item' I have all three employees listed - should this only have one employee??
Ditto for clicking on Superannuation.
I do not understand. You did not answer my query on Note: Employees using this pay item - should I have only the employee I am attempting to correct or list all three employees we have.
Hi trish2,
Just to make sure that we're on the same page, there's only one pay item that's linked to your employees and you want the pay item to have different name for pay slips for each employee. If so, you'll need to create a separate pay item for each employee and customise the name for pay slips. This way, different name for pay slips will appear on each employee pay slips. With your question about Employees using this pay item, it depends on how many employees are using the pay item.
Regards,
Sai
I still don't understand. What do you mean by creating different pay items for different employees? What pay items?
Hi trish2,
To clarify, you'd need to check the pay item setup to ensure there are no incorrect names or labels associated with the pay items. I recommend visiting these help articles for detailed information:
Setting up pay items / payroll categories
Assigning pay items to employees
Setting up pay items / payroll categories
Regards,
Earl
At long last I have discovered the problem of 'name on payslip'. I thought that where it says 'name on payslip' it meant the name of the employee. But what it means is the category (ie. base salary, superannuation guarantee, annual leave, etc.).
But now I have another problem: on attempting to click on MYOB sign in it comes up with
Oh-oh! the numbers don't add up. I had this problem ages ago which got resolved but cannot remember how.
Hi trish2,
When this error occurs, we recommend to log out and clear your browser cache. Think of it like cleaning out your digital dust bunnies. Just log out, clear your browser cache (it's usually in your settings), and then log back in. If clearing the cache doesn't work, sometimes using a different browser like Chrome, Firefox, or Safari can help.
If the issue remains the same, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards
Earl
