Forum Discussion

ld71's avatar
ld71
Experienced Cover User
25 days ago

Reference number for Pay Super transactions still not updating automatically - every time you press Create Super it shows reference PS000001

 

I've been forced to manually change the Pay Super reference number (and payment number) for every superannuation payment since September 2021 -- it's obvious that your system developers are not actively addressing this issue (as stated by one of your moderators a few months ago).  Another moderator recently admitted that it's been on their radar but that they're not working on it (!)

 

I've sent numerous screenshots and emails but there's just no action from MYOB.  It is a massive waste of customers' time and so utterly frustrating coming from a platform that claims to streamline processes.

 

I just don't understand why MYOB system developers can't fix a simple bug so that payment reference numbers automatically update with a new Create Super action.

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