STP - Pay entered correctly but errors occurred in information sent to ATO

Hi Doreen,

Thank you, I am aware that the update event will show as a nil balance in the STP report…. That’s not a problem. 

My payroll register and payment activity summary reports reflect the correct amounts for our employees but this doesn’t seem to be what MYOB is sending to the ATO. 

I entered a pay just last week and when I looked at what was sent to and accepted by the ATO it was showing a nil balance…. and I had not done an “update event”. 

I have 3 pay events so far this financial year which have done this and performing an update event hasn’t fixed it at the ATO end. 

In order to lodge a correct BAS for the last quarter I was forced to use the incorrect wage figures that the ATO already had (from STP) because it wouldn't let me enter my own and then lodge an amendment to correct those figures to the actual payroll figures I have in MYOB. 

This has only happened since July 1st, we never had any problems before, something funky is going on with the MYOB STP function. 

I have just spoken with a MYOB support tech regarding this issue and the reason for the problem is that a recent MYOB update has removed the option of recording a new pay event after the date of payment.

So all pay events from now on must be recorded on or before the date of payment.... unlike last year when I was able to do them when I came into the office after the pay day.

It's pretty annoying but at least now I know what's happening.

Thanks for the extra frustration and waste of my time MYOB!!!

Hi, NjOhlsson

Thanks for your post, and welcome to the MYOB Community Forum.

If a nil amount is showing up on the STP report window, it is because of the update event that has been sent to the ATO. If you wish to check if the figures were correct, you may check the Payroll register and Payroll activity summary reports. This will allow you to compare the reports to know where the discrepancies are coming from. To check the reports, kindly go to Reporting > Reports > Payroll tab > Select Payroll register and Payroll activity reports. Lastly, sending an update allows you to send the most up-to-date figures of your employees. This will show a nil amount in the STP report window.

Please let us know if you require any further assistance with your concern.

Best regards,

Doreen

Hi, NjOhlsson

Thanks for your response.

We will further check this on our to provide the best workaround possible. We appreciate your patience as we work to resolve this matter. We'll keep you updated on our progress.

Best regards,

Doreen

Hi, NjOhlsson

Thank you for updating us.

We apologize for the inconvenience you've experienced. We understand how frustrating that can be. If you encounter any issues in the future that you'd like to share or discuss further, please feel free to let us know. We appreciate your understanding and patience.

Best regards,

Doreen