Forum Discussion

Timesheet's avatar
Timesheet
12 months ago

Timesheet not recoding

I have a current employee that when she submits her timesheets in the MYOB Teams app the message comes up saying your time sheet has been submitted successfully then it disappears from the app. So in this case that means my employee can not see her submitted time sheets for the fortnight as they disappear once submitted.

For all other employees the submitted times will say until I approve them. 

I have spoken to MYOB a number of times and they can not fix the issue. If someone could please help me that would be great! 

 

5 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    12 months ago

    Hi Timesheet

     

    It sounds like there's a hiccup with your employee's timesheets in the MYOB Team app. Normally, only approved timesheets should disappear after submission. Since this issue seems specific to one employee, troubleshooting might involve uninstalling the MYOB Team app, creating a new location, inviting the employee again, and reinstalling the app. This process can often resolve such quirks. You can also check this link for more information. If you need further assistance, just let us know!

     

    Best regards,

    Doreen

  • Timesheet's avatar
    Timesheet
    12 months ago

    Hello Doreen,

     

    Thank you for your reply. Yes I am aware the timesheets disappear once approved. 
    nave already done what you have mentioned. 
    What else could I please try? Thank you. 

  • Gmac2016's avatar
    Gmac2016
    Contributing Cover User
    9 months ago

    Hi Doreen,

    Have you had any success in resolving this issue, it appears with now have an employee experiencing the same issue.  We have also tried a new location, invite and app on both android and apple, 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi Gmac2016,

    Have you tried other troubleshooting steps? Sometimes, uninstalling and then reinstalling the app can resolve this issue. You can also visit these help pages for more information:

    Getting Started with MYOB Team.
    Using the MYOB Team admin portal
    Using the MYOB Team mobile app
     

    If the issue persists, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.


    Regards,
    Earl
     

  • Gmac2016's avatar
    Gmac2016
    Contributing Cover User
    2 months ago

    We have been unable to resolve this with any found suggestion, has MYOB found a solution?

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