Activity not reflecting that emails have been sent MYOB Essentials

Hi wws2671,

Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

My apologies for the late response. I cannot imagine how upsetting it is to see that emails are not being sent on your activity statements. We're sorry for the inconvenience. This is no more acceptable to us than it was to you, and we truly appreciate your patience with this matter. Allow me to help you with this.

I recommend trying a few general troubleshooting steps:

• Refresh your browser: Sometimes, simply logging out and logging back in can resolve minor glitches.
• Check your internet connection. Ensure you have a stable internet connection when using MYOB Essentials.
• Browser compatibility: Make sure you're using a compatible browser with the latest updates.
• Clear cache and cookies: Sometimes, old or corrupted browser data can cause issues with web-based applications like MYOB Essentials.

Let me know if the issue still persists after following the steps provided. We're happy to assist you further.

Kind regards,

Shella

Hi wws2671,

I hope this message finds you well today. I just wanted to follow up if you’re still encountering issues in the invoice activity column. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

Kind regards,

Shella

Hi Shella,

No, the invoices that were missing the 'emailed' tag in the activity column and still blank.... I am using Chrome, cleared cache etc, and still not reflected as emailed.

Hi wws2671,

Thanks for the response.

I understand that the emailed status is still not showing, despite the invoice email being sent already. I appreciate your patience in this matter. We recommend performing the following steps, provided below:

1. Gather details: email used, browser used, and when it started happening.
2. Click on business name—sales settings—go to sales template—create a new template name after any template, then set it as the default.
3. On sales settings, go to email defaults, check the reply to email address, check the email, and make sure there are no extra spaces or extra characters. Remove and read the email, then save.
4. Go to sales --- invoice. Pull up the invoice. Save and duplicate the invoice.
5. On the duplicated invoice number, edit or put TEST on the customer PO number, and then save.
6. Click email invoice, change the email to the customer email since it is just a trial, then cc email to your email as well, then send.
7. Refresh the screen and wait 3-5 minutes. Then, under Activity History, it should now reflect the status email. Check the email of the customer to see if they received it.

This will get us the "emailed" status showing on the Activity Statement.

Let me know how it goes.

Kind regards,

Shella

Hi wws2671,

I hope this message finds you well today. I just wanted to follow up if you’re still in need of assistance with your activity statement. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

Kind regards,

Shella

Hi wws2671,

I hope this message finds you well today. We have recently asked for updates to assist you further, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again. We're always happy to assist you further.

Kind regards,

Shella