Forum Discussion

GC4's avatar
GC4
2 years ago

ALL Invoices Not Showing

Hi all,

 

For the past three days, I have been trying to view all, in progress and completed Invoices.

Nothing is showing.

 

So to confirm I am on a desktop, I go to sales in the menu on the left and click invoice.

No matter what I do with the menu tabs across the top, I can not get any invoices to show.

Currently, I have it set to all and the date range for this entire financial year and nothing shows.

 

Can anyone help?

I figured it is something wrong with the software, but after three days I thought it would be fixed.

 

Thanks.

 

 

 

 

Invoices

3 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    12 months ago

    Hi GC4 ,

    This is unusual. Are other users also experiencing the same issue? Let's try some basic troubleshooting steps first. I recommend clearing your AccountRight cache to avoid software discrepancies.

    If you're still experiencing the issue, why not try our virtual assistant MOCA? It's designed to dive deeper into problems like this. Give it a go! You can engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't resolve the issue, our live chat team is available to pick up where MOCA left off.

    Regards,
    Earlclearing your AccountRight cache

  • Rab87's avatar
    Rab87
    4 months ago

    I have the same problem. As of now, whenever I go to the invoices section, it would show that I have made 5 invoices which is correct. But it doesn't show the other two. Tried the options on the top bar and changed them still it doesn't show. No way for you to edit or delete the item/s.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      4 months ago

      Hi Rab87,

      A good first step is to clear your browser's cache, as that can sometimes resolve odd behavior. After that, log out and log back in. If the invoices still don't show up, please contact our support team for more help. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via My Account.

      Regards,
      Earl

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