Invoices not showing

Question

I have searched and followed directions for old instances of this and no joy.

When I go into the Invoices screen it is only showing Overdue invoices. The Reset button has gone and is only a refresh which does nothing.

I have reset the date range to all time. I have tried searching for a specific invoice number and it does not come up.

I have deleted temp file, reset cache, restarted computer.

Logged out of MYOB and back in again.

Using Google Chrome as I have done for the past 7 years with MYOB.

Any ideas on how to restore this month's invoices?

anvil1 · Answer

Tried a different browser and no problem.&nbsp; Super frustrating all the little changes that don't add value.

genreve_s · Answer

Hi Anvil1,&nbsp;
&nbsp;
It does sound like the invoices are just hidden on the page rather than gone for good.
I recommend trying these steps:

Go to Sales &gt; Invoices from the left menu.
 Along the top, click In progress or the main Invoices view instead of Overdue.
 Set Status to All, Type to All, choose a wide Period (like This financial year), clear Customer and the Search box, then apply.
 Search again using the invoice number.

If that still does not bring them up, it is best to reach out to our support team so we can take a closer look. You can lodge a ticket from the My Account page or chat with our team via MOCA, our virtual assistant.
&nbsp;
Regards,Genreve&nbsp;

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Invoices not showing

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