Forum Discussion

CKnight's avatar
CKnight
Experienced User
22 hours ago
Solved

Other user cannot see invoices

I can see all our invoices when "All invoices" is selected, when I'm logged to my MYOB business account. I am set to 'Owner' user type with "Administrator" checked.

My colleague cannot see all our invoices with the same filter settings, when she logs into her MYOB account. Her account is set to 'Online admin' with all roles checked except payroll.

Why can't she see the same invoices as me?

Thanks, Cody

  • CKnight's avatar
    CKnight
    21 hours ago

    Hi Princess,


    Thanks for your assistance. It looks like we have resolved this issue by unchecking all her roles, saving, then reapplying the roles, saving, then doing a hard browser refresh.

    Cheers
    Cody

4 Replies

  • CKnight's avatar
    CKnight
    Experienced User
    21 hours ago

    Hi Princess,


    Thanks for your assistance. It looks like we have resolved this issue by unchecking all her roles, saving, then reapplying the roles, saving, then doing a hard browser refresh.

    Cheers
    Cody

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      19 hours ago

      Hi CKnight,

       

      Great to hear everything’s sorted! We appreciate you sharing the steps you took, they may help others too. If you ever need a hand again, just start a new post and we’ll be happy to help.

       

      Cheers,

      Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    21 hours ago

    Hi CKnight,

     

    Good question. Your colleague should normally see the same information with Online Admin access. Before trying anything else, please make sure they’ve cleared their browser cache and tried a different browser, just to rule out a display issue on their end. If the issue continues, it’s possible that having multiple roles selected is affecting their access.

     

    As a quick refresh, untick the other roles and select only the Administrator role or the Sales role. Save the changes, then check whether they can see the same invoices as you. If they can’t have Administrator access, you can restore their previous roles and permissions after testing. This may help refresh their access. If they still can’t see the same invoices after trying these steps, please contact our support team through one of the options on our Contact us page.

     

    Cheers,

    Princess

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