Hi all, I have set up several reminders for open invoices but there is one which goes out 3 days after the due date (which I did not set up and comes pre-loaded with invoice reminders I think) that I'd like to cancel but I cannot see it on the schedule. Can anyone advise where I'll find it in the settings if it isn't where the rest of them are located please?
Hi HethBennett,
Thanks for your detailed post.
This is unusual. You can follow the current setup you initially configured. For example, if you set the system to send invoice reminders 3 days after issuance and later changed the schedule to a month after, the change won't apply to invoices already set up with the previous schedule.
Please see this help article for more information. Setting up invoice reminders
If you're still experiencing issues, why not try our virtual assistant MOCA? It's designed to dive deeper into issues like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is available to assist further.
Regards,
Earl
Thanks for the suggestion Earl. Those rules have been in place for years now. I'm not sure if one of them originally was 3 days after so thinking I might delete them all and do new rules.
Cheers Heather
