Hi,
I have a client that is trying to pay an invoice via BPay. They are letting me know that the reference number is not being accepted. I have re-issued the invoice, which contains a different reference number, and this also doesn't work.
Is there any way to resolve this?
Hi Singh_J
Thanks for your post. Each time the customer opens the invoice in the browser, it will generate a new reference number.
Make sure you have your details set up as outlined in the following: Online invoice payments.
If they are still having issues, I would recommend contacting the bank for more information.
