Forum Discussion

Cathy12's avatar
2 years ago

Customer telling us MYOB has blacklisted their email address

I have been sending invoices to the same customer email address for quite a while and suddenly started getting a bounce back.   I phone the customer who said 'ah yes, you must be using MYOB are you?'  Other clients of theirs have had the same issue and the client said MYOB has blacklisted their email address.  I don't know if anyone else is already purusing it, but I am.  Where to from here? 

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi Cathy12,

    Thank you so much for your post and welcome to the Community Forum!

    I apologize for the delayed response. I've sent you a private message to collect additional information that will assist us in resolving this issue. Please check your inbox at your earliest convenience.

    Looking forward to your response.
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi Cathy12,

    I hope you're well today. I'd like to inquire if you are still encountering the same issue. If so, please don't hesitate to post again, and one of us will be glad to assist you.

    Regards,
    Earl