Matching online payment surcharges with invoices

Question

Hi, I send out invoices often with the same amounts.&nbsp; I also have set up online payments.&nbsp; the invoice is supposed to be matched with the payment and also includes the surcharge.&nbsp; this is not happening properly.&nbsp; I have printed out a report off all the merchant fees and the only match is the reference number on the report which does not match the invoice number.&nbsp; ie the invoice number is 3987 but the reference number on the report shows 0074005.
I see that the surcharge is credited and debited but that does not help.
I have received an email from myob from a client that has paid directly and clicked on the invoice but again I can not see any matching numbers.&nbsp; I have one client that seems to have been credited.&nbsp; I have tried to delete the payment but myob will not allow me to.&nbsp;&nbsp;
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Please let me know how I handle this.&nbsp; Can I delete the payment that goes into the undeposited funds.&nbsp; I have tried to do this but couldn't
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Look forward to some help
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thank you.&nbsp; elise murch

elisem · Answer

Hi Kylie, thanks for reply.&nbsp; Would be good if Myob could bother to get back to you.&nbsp; I really don't like the online payment of invoices, why can't the match have the invoice number at least.&nbsp; I send out invoices with the same amounts, I am not too sure which one its matched to.&nbsp; The one I queried I asked the customer if they had paid it 3 times from paypal but they said no.&nbsp; However, myob created a credit for it and paid the same invoice 3 times.&nbsp; So frustrating

genreve_s · Answer

Hi Elisem,&nbsp;
&nbsp;
Sometimes, things like linked payment accounts or certain settings in the software can get in the way of automatic bank feed matching for online payments. You can check out this link to learn more about what might prevent online payment automatching.&nbsp; If you are keen to just delete and redo the payments that didn't match, you can do this by deleting the payment recorded from the undeposited funds to the bank account before deleting the invoice payments.
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As for the online payments that aren't matched yet, double-check that they're not already recorded, matched, or part of a previous reconciliation under the Reconcile Accounts window as this prevents it from appearing on the bank transaction window. If they’re still not lining up after that, it might be time to let us help you sort it out. Just pop a support ticket through the MyAccount window or jump onto a live chat with our virtual assistant, MOCA.
&nbsp;
Regards,Genreve

elisem · Answer

Hi Genreve, You state this.&nbsp; &nbsp;"If you are keen to just delete and redo the payments that didn't match, you can do this by deleting the payment recorded from the undeposited funds to the bank account before deleting the invoice payments".&nbsp; Myob will not let me delete the payment.&nbsp;&nbsp;
this is the message:&nbsp;
An unrecognised error occurred - ReceivePaymentEvent_Delete_TargetPaymentHasBeenReferenced
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this is very frustrating.&nbsp; Myob has actually put in a credit for this invoice as it has matched it twice.&nbsp; I think.&nbsp; I really don't know what is going on.&nbsp; I have looked at all the information online and nothing answers this
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appreciate some help.&nbsp; elise

smileykylie1982 · Answer

Hi Elise,&nbsp;Online payments can't be deleted. It is frustrating. What is meant to happen is MYOB automatically generates the "other side" of the transaction so it can be matched with bank feeds.&nbsp;I actually have a support ticket open right now about a similar problem. In my case it seems as if either that automated transaction wasn't created, or it was matched internally to an unrelated transaction and disappeared. In any case, the MYOB generated transaction doesn't appear anywhere in any report.&nbsp;Kylie.

smileykylie1982 · Answer

Hi Elise,&nbsp;MYOB showed&nbsp; me what to do in my situation. (missing transaction to match the bank feed item to)&nbsp;I needed to perform a Transfer Money operation under Banking, enter the amount of the transaction, choose the from account as Undeposited Funds Account, and the to account is my standard linked bank account.&nbsp;Once I did that the transaction (TRXXXXX) appeared as being matchable in my bank feed. The support person on the phone was very helpful and said it happens all the time.&nbsp;It seems to not matter what the exact transaction is, because MYOB tracks which invoice was paid online (and that's probably why we're not allowed to delete online payment transactions) it only matters that there is a transaction of the correct amount from undeposited funds to match with the bank feed item.&nbsp;Maybe this helps you, I don't know.&nbsp;Best of luck with it,&nbsp;Kylie.

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Matching online payment surcharges with invoices

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