Hi Genreve, You state this. "If you are keen to just delete and redo the payments that didn't match, you can do this by deleting the payment recorded from the undeposited funds to the bank account before deleting the invoice payments". Myob will not let me delete the payment.
this is the message:
An unrecognised error occurred - ReceivePaymentEvent_Delete_TargetPaymentHasBeenReferenced
this is very frustrating. Myob has actually put in a credit for this invoice as it has matched it twice. I think. I really don't know what is going on. I have looked at all the information online and nothing answers this
appreciate some help. elise
Hi Elise,
Online payments can't be deleted. It is frustrating. What is meant to happen is MYOB automatically generates the "other side" of the transaction so it can be matched with bank feeds.
I actually have a support ticket open right now about a similar problem. In my case it seems as if either that automated transaction wasn't created, or it was matched internally to an unrelated transaction and disappeared. In any case, the MYOB generated transaction doesn't appear anywhere in any report.
Kylie.
Hi Kylie, thanks for reply. Would be good if Myob could bother to get back to you. I really don't like the online payment of invoices, why can't the match have the invoice number at least. I send out invoices with the same amounts, I am not too sure which one its matched to. The one I queried I asked the customer if they had paid it 3 times from paypal but they said no. However, myob created a credit for it and paid the same invoice 3 times. So frustrating
Hi Elise,
MYOB showed me what to do in my situation. (missing transaction to match the bank feed item to)
I needed to perform a Transfer Money operation under Banking, enter the amount of the transaction, choose the from account as Undeposited Funds Account, and the to account is my standard linked bank account.
Once I did that the transaction (TRXXXXX) appeared as being matchable in my bank feed. The support person on the phone was very helpful and said it happens all the time.
It seems to not matter what the exact transaction is, because MYOB tracks which invoice was paid online (and that's probably why we're not allowed to delete online payment transactions) it only matters that there is a transaction of the correct amount from undeposited funds to match with the bank feed item.
Maybe this helps you, I don't know.
Best of luck with it,
Kylie.
