Forum Discussion

Noremac01's avatar
Noremac01
Experienced Cover User
2 years ago
Solved

MYOB STILL SUCKS - WHY ARENT INVOICE NUMBERS AND QUOTE NUMBERS SEPERATE?

MYOB used to be ok but since this stupid upgrade was forced apon us I want to know why they cant fix simple issues. 

 

Quotes used to start with Q

 

Invoices used to start with INV

 

Basically running 2 x seperate numberins systems. 

 

If you converter a quote to a sale, because lets face it you dont win every quote, the quote would be converter to a new invoice and take the next invoice number. 

 

Why hasnt this been recitified yet. 

 

I brought this issue to the table as soon as this stupid upgrade happened.

 

WHY WHY WHY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • AmandaMYOB's avatar
    AmandaMYOB
    2 months ago

    Hey Noremac01​ KmSmith​ shaun911​,

    This feature is now available in MYOB Business and AccountRight! In the browser, you can update your settings by clicking on the settings cog on the top left, select Sales settings > Sales numbering.

    To update your settings in the desktop, click on Setup > Sales numbering and select Enable sales Numbering for Quotes, Orders and Invoices. 

    More information and step by step instructions can be found on this page! 

12 Replies

  • KmSmith's avatar
    KmSmith
    2 years ago

    I totally agree.

    This needs to be fixed.

    We as a plumbing business if we are put through a QBCC audit which they do sometimes they ask for so many continuous invoices.  If there are invoice numbers missing (eg those that have been put as quotes) then they question as to why and then want another say 100 invoices sent to them and so on.

    It really is not right how this new update changed things.

    I dont have time to check numbers.  We pay way to much for this software.

    There are cheaper versions of software out there that work way better then MYOB.

    I use to recommend MYOB but sadly I wont be no more.

    MYOB start fixing these problems please.

     

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Noremac01, 


    Thank you for posting your feedback regarding the update in detail. 

     

    I understand this has been raised multiple times by users and clearly the preferred numbering system by users is the old system. Unfortunately, we don't have a way to check what the development team is currently working on, since this is internal to them. All we could do for the moment was raise each suggestion to them. 

     

    I am aware that this does not answer your question. But regardless we will keep raising this to the appropriate team. 

     

    We appreciate your patience. 


    Thanks,
    Genreve

     

    • Noremac01's avatar
      Noremac01
      Experienced Cover User
      2 years ago

      Genreve_S 

       

      Hi. Do you actually work for MYOB or not. Has anyone called the development team to find out WTF is happening with this?

       

      Whats there contact details. Ill call them.

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi Noremac01, 

         

        Thanks for your response. 

         

        I'm sorry if you feel that the team is not taking this issue seriously. We recently received an update regarding this request. The team is currently working on having this feature as one of their priorities and has started to do research and discovery on this capability of the product. We will do what we can to update you regarding this and we appreciate you for extending your patience in the matter. 

         

        If you have any other concerns, feel free to post again in the forum. 

         

        Thanks,

        Genreve

    • Noremac01's avatar
      Noremac01
      Experienced Cover User
      2 years ago

      Genreve_S @Call them. Send them an email. 

      why won't myob implement simple changes. 

      the team responsible should admit they have created a fault and it should be rectified in days. Not months

  • Noremac01's avatar
    Noremac01
    Experienced Cover User
    6 months ago

    WOW JUST WOW - 2 years ago I posted about this issue and it has finally been rectified. Why did it take so long for something so simple to be rectified. It looks like you are marketing it as a brand new feature almost like a new selling point. The fact is MYOB has done nothing for 2 years to fix a problem that should have been fixed within weeks of pushing out the new "Downgrade"

    Genreve_S 

     

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    2 months ago

    Hey Noremac01​ KmSmith​ shaun911​,

    This feature is now available in MYOB Business and AccountRight! In the browser, you can update your settings by clicking on the settings cog on the top left, select Sales settings > Sales numbering.

    To update your settings in the desktop, click on Setup > Sales numbering and select Enable sales Numbering for Quotes, Orders and Invoices. 

    More information and step by step instructions can be found on this page! 

  • Noremac01's avatar
    Noremac01
    Experienced Cover User
    30 days ago

    AmandaMYOB​ Why did it take over 2.5 years to put back a feature that was removed after the apparent "upgrade?"

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