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Gittings's avatar
Gittings
Contributing Cover User
2 years ago
Solved

No data showing in MYOB Business Pro ONLINE

Hi,

Since Monday 22nd April, I have had no data showing in my sales tab - mainly my Invoice tab. Now I cannot allocate payment to invoices as there are no invoices showing. I have even back-dated t0 2010 and the only inovices showing are only 3 invoice from earlier this month. 

 

Where are all the invoices? Paid? Overdue? Open? I should over 30 invoices sitting in my invoices tab and I have only 3 invoices.

 

What has happened here? 

 

Could someone please respond as a matter of urgency please.

 

regards

Dave

  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi Gittings,

    Thanks for your post. I recommend clearing your browser's cache and history or trying to log in using a different browser to resolve any browser-related issues. Also, if you continue to encounter difficulties, feel free to reach out for further assistance.

    Please do let me know how you go on this.
    Regards,
    Earl

3 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Gittings,

    Thanks for your post. I recommend clearing your browser's cache and history or trying to log in using a different browser to resolve any browser-related issues. Also, if you continue to encounter difficulties, feel free to reach out for further assistance.

    Please do let me know how you go on this.
    Regards,
    Earl

    • Gittings's avatar
      Gittings
      Contributing Cover User
      2 years ago

      Thank you for the advise. By cleaning my cache, this has retrieved all my data. 

      Thank you!

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi Gittings,

        Thank you for informing us that the issue has been resolved for you. If you have any further questions, please don't hesitate to start a new post, and one of us will be more than happy to assist you.

        Regards,
        Earl

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