Online payments surcharge invoice line item

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Celia_B wrote:

Hi lspa 

 

Thank you for your post, I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.

 

As for this matter, Basically, you can apply surcharge to a customer's invoice by going Business Name>>Sales Settings>>Payments tab>>Edit Preferences>>If prompted you can sign in to your MYOB Account details>>Select the option Enable the option to pass on credit card surcharges and choose the applicable income account >>Click Save. You can also check this Help Article: Customer Surcharging for online Payments. This contains more information and help you/guide you on the process. 

 

Let us know if you need further assistance with this. We're happy to assist. 

 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers, 

Cel

 

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Hi Cel,

you did not answer my question at all. I already apply the payment surcharge to invoices however the surcharge amount does not appear on the invoice thus creating a discrepancy between the invoice amount and the transaction amount the customer has paid. I require the surcharge to be shown on the invoice so the total that has been charged (including the payment surcharge) is the same that is on the invoice. This is creating accounting issues for multiple customers and isn't acceptable. Can you please provide the correct way for me to display the surcharge as an item on the invoice as a matter of urgency as I have customers who require me to send them a copy of the invoice with the correct amount charged.

Thank you.
LSPA

Celia_B How are you going with a resolution for this, I haven't heard anything from you or anyone else from MYOB since your initial reply that didn't address the issue?