Online Payments/Deleted Invoice

Question

Hello,&nbsp;I emailed a customer an invoice ($100) in which I never heard anything back so deleted the invoice. The customer then let me know a little while after I had deleted the invoice, that they had paid via online MYOB payments.&nbsp;The funds for this invoice have been received into my bank (along with another invoice for another customer ($170) that was paid via online payments), I raised a new invoice ($100) to replace the old one however when going to reconcile the online payment ($270) I can apply it to the new invoice ($100) but not the second invoice mentioned ($170).&nbsp;How do I go about reconciling both invoices?&nbsp;

earl_hd · Answer

Hi sarahtaylor93,This is quite unusual. Are you receiving an error when trying to reconcile the second invoice ($170)? I'd also recommend reaching out to our back end team so they can investigate this further for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

sarahtaylor93 · Answer

Hi Earl,&nbsp;When I go to reconcile the deposited amount on the bank feed ($270) only the $100 invoice shows up. The $170 invoice is closed as it was paid via online payments, the invoice is showing a payment applied and into the undeposited funds account. If I delete this payment, I should be able to reconcile both invoices?

earl_hd · Answer

Hi sarahtaylor93,Just to clarify how online invoice payments (OIP) work, when someone pays an invoice online, that payment shows up as its own separate transaction in your bank feed. So, if you’ve got a $100 invoice paid via OIP and a $170 invoice paid the same way, both should appear individually, not combined together as a single $270 transaction.
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You don’t need to delete any payments or make extra changes for these OIP transactions. Each payment will show up in your bank feed just as it does on the invoices, making reconciliation straightforward. If you’re seeing only one part, double-check for separate transactions, OIP payments won’t merge with others on the bank feed. More information here: Online paymentsRegards,Earl

sarahtaylor93 · Answer

Hi Earl,&nbsp;The money deposited into my account was done as a lump sum for both invoices $270, not individual amounts. I have had this happen before when invoices are paid via online payments on the same day and the money is deposited into a lump sum.

shella_a · Answer

Hi sarahtaylor93,
&nbsp;
That can definitely happen when invoices get paid together, you’ll see just the one lump sum hit your account. If the previous workaround provided doesn’t do the trick, give our team a buzz via our virtual assistant&nbsp;MOCA&nbsp;or pop a support ticket through&nbsp;MyAccount and we’ll help you sort it.
&nbsp;
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Cheers,
Shella

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Online Payments/Deleted Invoice

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