Hi guys,
I have a few sales credit notes that I have refunded to customers and I am trying to match it up on the Bank Reconciliation - and they don't appear there.
I can't delete the Sales Credit Note as it shows a payment, and I can't work out how to delete the payment against it.
Any help would be appreciated.
Annette
Hi, If your doing this in the browser version please go to Sales - Sales returns and credits. Your credit notes will appear in here, please click refund and choose the correct bank and date it will show up in the bank account now.
If your unable to match the bank feed to the payment it may be a glitch , if this is the case please let me know and I will let you know another work around, also please send screenshots.
Thanks Mat - Clients Needs Bookkeeping - get the books done the right way
Mat,
I don't know what a brower version is I was able to do this previously till MYOB upgrade itself. I think I have worked out that I clicked on the Wrong Back Account when going to Sales returns and credits and clicked on Refund. How do I cancel the ones done incorrectly?
I just did one that worked correctly, but still have ones that I have done incorrectly that I need to fix.
Sorry, I use Xero now more frequently as its more user friendly than MYOB has become. I used MYOB everyday for 8 hours a day until the last 4 years, and the changes they keep making are not user friendly.
Thanks for your help.
Annette
