Forum Discussion

chrissie15's avatar
chrissie15
Experienced User
26 days ago

Supplier cannot be found in Bills search

On the Bills page, when I want to filter bills by a supplier, some of our suppliers cannot be found. Why would this happen? I have checked the supplier details and they are active contacts. My way around this issue is to enter the supplier name in the search field, but I'd just like to know why 'No supplier found' is displayed when I search for some suppliers.

7 Replies

  • Shella_A's avatar
    Shella_A
    MYOB Moderator

    Hi chrissie15,

     

    Thanks for posting. It seems like you're having a hard time locating some active suppliers when you're sorting out bills in MYOB Business. This might be happening for a number of reasons, some of which are that the card is inactive or there is a mismatch in the supplier details. If the supplier card is active, you might want to try widening the date range on the bills page. This could help you see if older bills from those suppliers show up.

     

    Feel free to post again anytime you require further assistance. 


    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

     

     

    Kind regards,

    Shella

    • chrissie15's avatar
      chrissie15
      Experienced User

      Hi Shella,

       

      Thank you for your response. Widening the date range does not help. It just does not make any sense that MYOB cannot find the supplier using the Supplier field, but when I enter the supplier name in the Search field all the bills for the supplier are displayed.

       

      Chrissie

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi chrissie15,

     

    In addition to the information that Shella provided above, if you may provide a screenshot of the supplier card that would be really helpful. Kindly ensure to include the supplier details on the screenshot as shown below and make sure to remove any sensitive information before posting in the Forum.

     

     

    I'm looking forward to your response.

     

    Best regards,

    Doreen

    • chrissie15's avatar
      chrissie15
      Experienced User

      Hi Doreen,

       

      Thank you for your response. Here are screenshots to demonstrate the issue.

       

      Regards,

      Chrissie

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator

        Hi chrissie15,

         

        Thanks for providing the requested screenshots.

         

        Aside from having a supplier card that is inactive but yours is active, another would be having a lot of supplier cards. For example, you have suppliers from A–G, and then you are trying to look for a supplier that starts with H. When you try to search for it in the drop-down menu, that supplier will not show up. Instead, the workaround would be to search for the supplier using the search bar on the right-hand side.

         

        Feel free to post again anytime if you require further assistance. 
         
        If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

         

        Best regards,

        Doreen

  • rachtatli's avatar
    rachtatli
    Contributing User

    We are also encoutering this problem, is MYOB going to fix

    • chrissie15's avatar
      chrissie15
      Experienced User

      I don't think they are going to fix this issue. It sounds like they have no idea why it is happening.