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MoanaAKL's avatar
MoanaAKL
2 years ago

Unknown invoice was attached

Recently we have been updated from Essential to Business acount. Essential was simple and easy to use, but I found there are some issues for Business. This is one of concerns I have...

 

Our customer forwarded the invoice back we sent last week saying the contents in the attacehment was not under  customer's name and different invoice number. I checked what time which date I sent it in MYOB and it was matched. The invoice number in subject was correct, but the invoice wasn't match and also issue date was 2018! We even don't have this customer in our contact. Could you investigate your system properly and let me know what's going on? If it happens again, we'll coinsider to change to the different accounting system..

     

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi MoanaAKL,

    Thank you so much for your post and welcome to the Community Forum!

    I apologize for the delayed response. If you come across any discrepancies in your invoices, such as incorrect amounts or customer contact information, we recommend thoroughly reviewing both the invoice and your company information to ensure the accuracy of the details.
     

    If the information is confirmed to be accurate, we kindly ask you to contact our phone-based teams promptly to further investigate the situation. Before making the call, please ensure you have the following information readily available:

    • The serial number of the product (found in Setup >> Company Information)
    • A copy of the invoice that was sent
    • A screenshot of the transaction from within your AccountRight software
    • Details about when the email was sent and the recipient(s) of that email

    With this information, our frontline teams can conduct a comprehensive investigation of the email records in collaboration with our backend teams to determine the cause of the issue. Thank you for your cooperation.

    Regards,
    Earl

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