Forum Discussion

Not-Happy's avatar
2 years ago

Why not make it easy to change the account from the drop down box when doing quotes / invoices??

I never had a problem with this feature for over 5 years of reluctantly using MYOB. 

 

I ring up to change my subscription down a level, try to save some dollars, done no problem. Promised there was no functional difference except only up to two staff and two bank feeds. Not a problem. Easy.

 

Within 10 minutes of chaning subscriptions, I can no longer change the account from its drop down option from within the quotes page / invoicing page or add any content to the description column ie a date, or asterixes etc to draw attention to the notes section. Nothing. Both boxes have been greyed out now. 

To change the details I need to go into the item ID page and change the core content of an item, save it, to see the changes on the quotes / invoices page. Are you kidding me?

 

Before I opened my mouth and stupidly rang MYOB for help, it was functioning fine. Perfect. Now it is harder, more complicated and time consuming. 

Wasted an hour and a half not working and earning dollars to get a resolution, then told thats how that subscribed package works. 

Just disappinoiting but not surprising. 

 

Why on earth can you edit "description" and or change "accounts" in one package and not the other, lighter version? Seriously, which 3rd world engineer thinks this stuff up??

Can the software engineers simply make it so the same functionality exists between packages? Is it that much of a difference, really, to be able to have that simple pleasure to edit those boxes on a basic version of MYOB?

 

At least may I please ask, send me a 50ml bottle of lube for Christmas so it takes thes sting out of getting bent over. You can even include a note - "that how it work..."

 

Cheers

brad

 

Anyway, 

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator

    Hi Not-Happy,

     

    Thank you for your post. Please allow me to welcome you to the Community forum.

     

    I completely understand your frustration with what you've experienced, and I'm truly sorry for the inconvenience this has caused you. We value our customers' concerns and feedback. I'll make sure to forward this to the relevant team.

     

    Regarding the limitations you've encountered after downgrading your subscription, I'd like to clarify that indeed there are differences in functionalities between the two subscription tiers, as there might be miscommunications about the functionalities between the different subscription levels. Business Lite is designed to cater to specific needs and, as a result, may have certain limitations compared to Business Pro. These variations primarily include features like the number of staff members supported, the bank feeds available, and other features.

     

    Thank you for your understanding. Feel free to start a new post if there's anything else I can assist you with.

     

    Cheers,

    Princess