Negative format will change when print out

Hey Sabrinaguo,

In MYOB, when you see "-1" on the screen but it prints as "(1)," it indicates a negative value. The parentheses are a common accounting convention used to denote negative numbers in printed forms. You can still change this by going to:

• Control Panel.
• Select Clock and Region.
• Click Additional settings.
• Negative number format.

Best regards,

Doreen

Hi Doreen

thank you for your message. Our computer setting is -1. We changed it already but still print out (1)

Hi Sabrinaguo,

If you're still experiencing this issue, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

Regards,

Sai

Hi Sai

Went on MOCA, still tell me the same suggestions. Not helping at all

Hi Sabrinaguo,

If the suggestions provided by MOCA are not resolving your issue, you can raise a support ticket through the MYOB MyAccount portal for more personalized assistance. This can help ensure your issue is addressed promptly. You can access the support request page here: MYOB MyAccount Support.

Regards,
Earl

Hi Earl

Thank you. I already requested a support as per instruction. Will see how we go.