USD credits allocated against USD invoices showing as AUD currency on USD Statement

Hi Earl,  Appreciate your help with this.  Thank you.

Hi PIP2, 

We're currently experiencing an issue where credit notes applied to an invoice are utilizing the local currency rate instead of the foreign currency when generating statements. This matter has been brought to the attention of our development team for investigation.
 

In the interim, for customers and periods affected by this issue, you have the option to utilize the Activity type of statements. These statements will display an accurate running balance in the table. However, please note that the Total Amount Due field at the bottom may be incorrect. You can customize the form and remove this field as a workaround. Your understanding and patience are greatly appreciated as we work to resolve this matter.

Please do let me know how you go on this.
Regards,
Earl

Hi Earl,   Wondering how this fix is coming along.   You suggested using an Activity type of Statement, unfortunately it is not suitable for our Customer, so I am having to create a manual Statement for them.   Your help in having this corrected asap would be appreciated,

Hi PIP2,

Thanks for reaching out and my apologies for the late response. What I would suggest is to visit this help articles that will give you more information about: Reporting on multicurrency transactions and  Working with multiple currencies.

Feel free to post again, we're happy to help!
Regards,
Earl

Hi Earl,  Thank you for your email.   As per your suggestion I will visit the two links you sent.     It would be great if this error could be fixed by MYOB, so we can allocate USD credits against USD invoices and the credit amounts are shown as USD not AUD on the statement.     Appreciate your help in having this fixed.

Regards,

PIP2.

Hi PIP2,

Thank you for your prompt response. I genuinely appreciate your concern, and I want to assure you that we're committed to resolving this issue. I will promptly escalate this matter to the appropriate team, and we will keep you informed as soon as we have successfully rectified the problem. Your patience and understanding are greatly valued, and we are dedicated to ensuring a seamless experience for you. If you have any further questions or feedback, please feel free to share, and we'll be more than happy to assist.

Regards,
Earl

Hi PIP2,

You're very welcome, feel free to post again if you have further queries and one of us will be happy to assist you.

Regards,
Earl

Hi, wondering if there has been a fix to this as this issue was raised 2 years ago? I'm currently experiencing this problem, USD statement is showing AUD credits in the payments column. Thank you

Hi IdaS1,

I'm sorry to hear that you're experiencing this issue as well. Please reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

Regards,

Sai