payroll underpayment in bank feeds

Hi Borrett012,

Thank you for your pot and I understand that you need assistance on how you may reconcile transactions. Please check this link, it has detailed information on how you may reconcile the transaction and fix the out of balance.

Feel free to write a post if you need further assistance.

Cheers,

Jem

Thanks  Jemar but that link does not really help me with the payroll .

Hi Borrett012,

Thank you for your post and I apologize for that, alternatively you may check this thread for the other workaround.

Cheers,

Jem

I am still stuck with this problem.  I transferred and extra 0.25 cents but not sure how to go about reconciling 2 transactions in the bank feed that add up to the one in payroll slip which I can "find". I rang MYOB but unfortunately the support was unable to assist me to clear the problem up.

Hi Borrett012,

I get that you're looking for a way to allocate two bank feed transactions into one payroll transaction. You can try to check out this thread, which has information regarding matching bank transactions. 

If you're still in need of assistance, you may need to visit help sites like myob.com/support or myaccount.myob.com to find MOCA, our virtual assistant. Use MOCA for immediate queries and assistance. If MOCA can't help, you'll be automatically directed to our live chat team.

Cheers,

Princess

thanks, I have put in a request to myaccount.myob.com and am waiting for a response.

Did you get an answer? I also have two bank transactions for one payslip.

Hi SUMbookkeeping,

Please try the resolution provided by our moderators. If you still need assistance, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount to resolve this efficiently.

Regards,

Sai