Please excuse the "location" above as there is no right location for my problem. I run a 2016 version of Account Right Standard. I only use the software for our small investment company, so I normally only use it every month or so. I decided to finalise the year 2023 figures and found that I was locked out of my program. After contacting MYOB they provided me with a licence file, which I applied and the software was again open to me. When I tried to enter the few remaining entries for the year, prior to doing the end of year conversion, I discovered that the Company Information Year was showing the "Current Year" as 2021. The figures on a printed balance sheet appear to be from that period. Has anyone heard of this happening before?

Hi Bazzaboy, Thanks for posting and welcome to the Community Forum. I'm sorry to hear about the confusion in your file. Generally, if the company information shows the current year as for a past financial year, the file was not rolled over. Also, reports generally give options to show information for the current, previous, and next financial year. May I clarify what we are trying to achieve? Also, screenshots of the issue would be much appreciated. Cheers, Genreve

I understand your reasoning, however, I am talking about 2 years ago, not the previous year. I have been using MYOB for 15 or more years, so I know about financial year rollovers being a possible cause. The previous time I used the software was in June 2023 when I brought all my financial information up to date so that I would only have a few entries to carry out before winding up the year. When I started up Account Right to complete the year's work, there was a MYOB message about validating the file. It stopped me from opening the program. A call to MYOB and an emailed licence file resulted in what I said previously. The years 2020/21 and 2021/22 have all been completed at the appropriate times. The current year was set at June 2023. I've thought that a possible solution maybe to rollover the current "incorrect" year to 2022 and thence to 2023. I am unsure that if I do that, will I still have all my work from the 2022/23 year on the program?

Hi Bazzaboy, Thanks for your response. We thank you for using MYOB for several years at this point. May I get more information and screenshots to continue assisting with your issue? A copy of the balance sheet and any additional information would be helpful. Also, if you have any private information that you need to send, you can send it via private message. We look forward to helping with your concern. Cheers, Genreve

Hi Bazzaboy Most likely cause - you have opened an old copy of your file, not the most recent one. Is your file online or local or both? RegardsGavin

Hi Gavin, thanks for your interest. My software is on my laptop only and has never been online. I purchased the software some 6 years ago.

Finding MYOB AccountRight file location

14 Replies

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Bazzaboy
Contributing Cover User
2 years ago
I am no further advanced in solving this problem. I am attaching a snip of the screen after I "open a company file" from the Welcome Screen. What are the samples? Are they the actual "other" files I have been looking for? If not, can anyone please inform me where any other myob files maybe hiding on my laptop.
gavin12345
Ultimate User
2 years ago
Hi Bazzaboy

It seems there are atleast 6 .myox files in your Library (starting with Lechte) - try each one to see if it has the missing transactions in it. You can open as read only - there is no need to Confirm the file, not until you have located the correct one. Once you do locate it, I recommend you change the file name to make it clearer which is the correct file. If not sure where the files are stored, do a search on your computer for one of the file names. Usually stored under Documents > MYOB > My AccountRight Files

Always open using Open rather than from the Recently opened list.

Regards
Gavin
Bazzaboy
Contributing Cover User
2 years ago
Hi Gavin

I am indebted to you for helping me to find the file location. I have confirmed it to be the file I am looking for thru read-only. A couple of further matters if I may. Are you able to tell me whether the confirmation file emailed to me by MYOB can also be used to verify this correct file. Also, how do I change the file name? Once again, thank you for your valuable assistance.

regards Barry
Genreve_S
MYOB Moderator
2 years ago
Hi Bazzaboy,

I'm glad your issue has been fixed.

Generally, the license file is just the same for files with the same company file ID. I would suggest uploading the license file you previously received to the application. If this does not work, Send me a private message with your company file ID, build number, and serial number, and we'll generate a new license file.

Also, thanks gavin12345 for helping.

Cheers,
Genreve

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