Hi,
We have someone who paid their invoice by BPay over the weekend. I appear to have the correct payment of $109 in the bank account (MYOB010096 MYOB PAYBY) but the payment did not get applied to his invoice in the system and his invoice is still showing as outstanding. I only know it is his due to the amount. is there a problem with the system at the moment?
Thanks in advance
Jane
HI JaneA2013,
Thank you for your post.
When a customer makes an online payment, it will automatically be recorded in your MYOB Business, and the associated invoice will be closed off and you will receive an email notification confirming the payment, the payee also receives an email confirmation. All credit cards, debit cards, Google Pay, Apple Pay and Paypal payments made on the same day will be grouped and deposited into the settlement account you nominated when you set up online invoice payments. However, BPAY payments will be grouped separately and deposited into that account.
To help you match transactions, you can run the transaction details report (Reporting menu >> Reports >> Online invoice payments tab) you can use this to help you match grouped payments in your bank feeds to invoice payments in MYOB Business.
I hope this helps. If you still need assistance or if you have questions or concerns, please contact us again or create a new post. We are happy to help.
If my response has answered your enquiry, please click "Accept Solution" to assist other users find this.
Kind Regards,
Cel
