Cancelling Sales Orders

Hi annbrinck,

Thank you for your post.

Currently, our system primarily offers a 'delete' or 'reverse' option for canceling sales or purchase orders. I completely understand the concerns regarding the order numbering, which is causing issues with the sequence for subsequent orders and invoices. Generally, upon reversing or deleting a sale, our system typically does not retain the number used from the deleted or reversed sales, minimizing any sequence disruption. However, if you're experiencing issues with the numbers being re-used, could you kindly provide a screenshot to better understand and assist in resolving your issue.

If you have any other questions or need further assistance, please feel free to ask. I'm here to help.

Cheers,

Princess

Hi Princess

Thanks for your response.  

I had created sales 36610 for one customer in Nov.  This was cancelled this morning.

It has now shown up again, for another customer (raised automatically as a backorder when invoicing).

Please refer attached word file showing the details.

Hi annbrinck,

Thank you for your response.

I appreciate you sending the attached file to better understand the issue you're facing. In your case, since you're deleting the orders upon cancellation, once a used number is completely deleted, it becomes available again to be used in the next order. I regret to inform you that the only option will be to manually update those numbers if a deleted number is picked up again.

However, rest assured that your concern will be forwarded to the relevant team. For the developer’s consideration of future feature enhancements. Thank you for your understanding.

Please feel free to reach out if there's anything else I can assist you with. I'm happy to help in any way I can.

Cheers,

Princess

Hi Princess_R 

So in the meantime, what would be the best way to deal with any cancelled sales order, so they don't continue to show in the list of outstanding orders and so the numbers don't get reused?

Thanks

Hi annbrinck,

Thank you for your reply.

Handling canceled sales orders to prevent them from appearing in the list of outstanding orders and preserving the numbering sequence can be challenging since our system doesn't currently offer a direct solution for this specific scenario. Aside from manually changing the number, you can try to convert it to an invoice and delete it. However, this might not be the best workaround for this matter. I'll consult this with the team to see if we can find other workarounds that are best suited to handle this scenario.

In the meantime, feel free to reach out if there's anything else I can assist you with. I'm here to help in any way I can.

Cheers,

Princess